Jack Frost is the lead singer in a rock band simply titled "The Jack Frost Band", based in the town of Medford, Colorado, who make their living performing blues covers and an assortment of their own songs in the hope of signing a record deal. He returns to his 11-year-old son Charlie, who has just returned from a snowball fight against local bully Rory Buck. After they build a snowman in their front yard, Jack gives him his best harmonica, which he got the day Charlie was born, jokingly telling him that it's magical, and he'll be able to hear it wherever he is. Jack promises his wife Gabby that he will attend his son's hockey game, but misses it in favor of recording "Don't Lose Your Faith". To make up for it, Jack then promises to take his family on a Christmas trip to the mountains, but is called in on a gig that could make or break his career. On his way there, Jack realizes his mistake and borrows his best friend (and keyboardist) Mac MacArthur's car to go home to his family. Unfortunately, Jack encounters a bad storm that, due to a faulty windshield wiper on Mac's car, he is unable to navigate through, and is killed in a crash.