Krissy Kringle is named after Santa Claus and lives on Candy Cane Lane (although she notes that the street only got that name ''after'' she moved in). A real career woman, Krissy does not enjoy the Christmas season, partially due to the attention she receives because of her name. She has a steady job at a firm and hopes to marry her boyfriend Lance sometime soon. Her life gets turned upside down when she is suddenly fired by her cold boss Helen (Michelle Hurd). That night, she visits her parents Walter and Carol, who arrange for her a demeaning job as an elf in a gift-wrapping department of the local mall. There, she is put down by her boss Justin, but quickly befriends her fellow elf Marco.