Psychotherapist Claire Summers counsels five survivors of a recent plane crash: passengers Dean, Norman, Shannon, Eric, and flight attendant Janice. Eric, however, seems unusually upbeat after the tragedy. Claire meets with Mr. Arkin, an airline official, to confirm which parts of the survivors' differing recollections about the crash are accurate. Arkin claims pilot error caused the crash. Claire is asked to speak with Eric while he is getting examined at the hospital. She notices Eric's attraction to her, but is suspicious when he reveals personal information about her.