Richard "Richie" Twat (Rik Mayall) and Edward "Eddie" Elizabeth Ndingombaba (Ade Edmondson) run the worst guest house in the United Kingdom. Their staff include a chef, an idiotic drunkard and an illegal immigrant who is unable to cook, and a waiter, whom Richie believes has checked into a psychiatric hospital. Both leave because of nonpayment for their employment, with the latter quitting because of the verbal abuse from his boss. The guests, including Mr Johnson (Bill Nighy), who reside in the pair's hotel are thoroughly dissatisfied by the poor service, and eventually decide to leave, except for Mrs Foxfur (Fenella Fielding) who lives there.