The movie begins with a shot of the Hotel Lobby, with a large pink gift box leaning on the display table, in the middle of the room. The hotel manager, Mr. Salamone, asks one of the staff to take the box to the package room. Two of the staff take the gift box to the package room. When they leave, the box is opened and we see Eloise crawling out. Eloise is on a mission to find any presents in the package room from her mother, who has taken a trip to Paris.