On their way home from a family party, David (Luke Wilson) and Amy Fox (Kate Beckinsale)--who are on the verge of divorce after a family tragedy drove them apart—take a wrong turn on a remote mountain road. Once their vehicle ceases working, they discover there is no cell phone reception and start walking back to a motel across the street from an auto repair garage they had stopped at earlier. Oddly, when they arrive, there are no cars in the parking lot. At the office, they hear piercing screams coming from the back room. The motel manager, Mason (Frank Whaley), appears and explains that the noises are coming from the television. They book a room for the night.