On Christmas Eve, Bill Murray waits in his suite at the Carlyle Hotel, gradually realizing that a massive snowstorm has caused most of the guests for his live Christmas special to cancel. As time runs out, his two producers, Liz (Amy Poehler), and Bev (Julie White), coerce him into going on with the show, as he is financially on the hook if he cancels. With minimal crew, Murray goes live; but in the middle of singing a song, he begins to weep and then flees the studio. While trying to leave the hotel, he sees Chris Rock, whom he forces into performing "Do You Hear What I Hear?" with him. During a power outage, Rock flees, and the producers inform Murray that as the power outage is considered an Act of God, the special can now be cancelled.