John Buckingham (Ben Chaplin), a lonely St Albans bank clerk, orders a mail-order bride Nadia (Nicole Kidman) from Russia on the Internet. John is uncomfortable and shy, but Nadia is sexually bold. Though Nadia cannot speak English and John cannot speak Russian, they soon bond. Later on, a man she introduces as her cousin Yuri (Mathieu Kassovitz) and his friend Alexei (Vincent Cassel) turn up to celebrate her birthday. Alexei soon shows that he has a temper. After a violent altercation, Alexei holds Nadia hostage and demands a ransom from John. John has grown to care for Nadia and is forced to steal from the bank where he has worked for ten years. After the ransom is paid, he realises that he has been the victim of an elaborate con. Nadia, Yuri, and Alexei are criminals, and Alexei is actually Nadia's boyfriend.