The film is set in the Fairfax Department store, a Big-box store in which Kate Ascher (Vanasse) works as a security guard while her husband James (Monteith) is the store's manager. Kate is unable to touch other people - including her husband - or even have them near her due to the traumatic stress of seeing her sister commit suicide. After James tries unsuccessfully to bring Kate out of her isolation, he pursues intimacy from one of the store's cashiers, Nicole (Hampshire).