Divorced American Harvey Shine writes jingles for Television advertisement, a job not in keeping with his dream of being a jazz pianist and composer. His position at work is tenuous as he departs for London to attend his daughter Susan's wedding. Upon arrival at London Heathrow Airport, he encounters Kate Walker, a single Londoner who works collecting statistics from passengers as they pass through the terminals. Tired and anxious to get to his hotel, Harvey brusquely dismisses her when she approaches him with the survey.